1 General and scope of application

The following General Terms and Conditions apply between I V me GmbH (contractor) with its registered office at Habsburgergasse 5/5a 1010 Vienna and the customer/patient (client) for all services/treatments provided at the registered office. The version of the General Terms and Conditions valid at the time of conclusion of the contract shall apply.

The Contractor and its employees perform their services to the best of their knowledge and belief and in accordance with the latest standards. All employees have medical qualifications (surgery assistant, qualified nurse, doctor).

2 Obligations of the customer/patient

The client/patient is obliged to inform the contractor and thus your entire medical team truthfully about existing medical conditions before the start of treatment.

3 Conclusion of contract

The offers are subject to change. We reserve the right to make reasonable changes.

• By making an appointment for a service, the customer/patient declares binding acceptance of the contractual offer.
• If the contract is concluded electronically, receipt of the booking request will be confirmed to the customer/patient in writing or by telephone.
• The notification of receipt does not constitute a binding acceptance of the booking.

The binding acceptance of the booking takes place with written or telephone confirmation of the appointment.

4 Prices and terms of payment

• All prices for the performance of services/treatments are based on the current price lists, which are available for inspection at the registered office or can be downloaded from the Internet.
• New price lists automatically replace all previous ones and apply as soon as they are published in the store or on the Internet.
• All services are subject to medical activities and are therefore exempt from VAT.
• The prices are due for payment in cash or by card immediately after completion of the treatment and without discount at the place of business.
• Payments by direct debit or on account are not accepted.

5 Changes and reservation

• When new offer and price lists are published, all previous ones lose their validity.

6 Retention of title

The Contractor shall retain title to the goods (goods for sale) until all claims arising from an ongoing business relationship have been settled in full.

7 Treatment failures / treatment times / treatment duration

Treatment appointments, including those made by telephone, are binding from receipt of the appointment confirmation.

Appointments can be changed up to 24 hours (on working days) before the agreed date. 

If the customer/patient cannot or does not wish to keep an agreed appointment and this has not been postponed or canceled in good time, the following shall apply unless otherwise agreed:

• For treatments that have already been paid for (e.g. vouchers or subscriptions), there is no entitlement to a refund or partial refund of the price paid.
• In the case of unpaid treatments, the obligation to pay the agreed treatment price, but at least a cancellation fee of 50% of the price, remains.

8 Treatment exclusion

The contractor reserves the right to refuse to carry out treatments if there are health or hygiene reasons to the contrary. This will be decided by our medical team and medical staff.

The customer/patient undertakes to behave appropriately during the visit. If the customer/patient continues to fail to behave appropriately even after a warning, the contractor has the right to expel the customer and, if necessary, to issue a house ban.

9 Promotions / vouchers

• Ongoing special promotions do not have to be designated as such by the company.
• Promotions are only valid during the advertised period and must be taken advantage of during this time or are valid as long as they are in stock.
• Gift vouchers are valid indefinitely.
• Vouchers and subscriptions are fully transferable. When they are redeemed, they become the property of the client again. Vouchers and subscriptions that are lost or stolen will not be replaced, even if the receipt is presented. Vouchers that have not been paid for in full or that are damaged or falsified may be rejected.
• Discounts, price reductions, special prices and other reductions cannot be combined. Promotional vouchers are always deducted from the list price and can only be redeemed once per person.

10 Data protection

The customer/patient expressly consents to the collection, processing and use of their personal data. This is recorded in writing in our administration system by means of GDPR consent. As a medical company, we are subject to strict confidentiality and documentation obligations. If necessary, data will also be passed on to the companies involved in the business transaction. Beyond this, data is not passed on to third parties.

The customer/patient can revoke their consent to the storage and purposeful processing of their data at any time in writing or by sending an e-mail.

11 Exclusion of liability

If the customer/patient fails to inform the contractor of any existing medical conditions or allergies that may prevent treatment before the start of treatment, the contractor shall not be liable for any possible consequential damage.

The Contractor shall not accept any liability for wardrobe and valuables carried by the client/patient or forgotten in the company.

12 Ancillary provisions

The contract concluded with the Contractor and these Terms and Conditions shall be governed exclusively by the law of the Republic of Austria.

Deviating or supplementary provisions to this contract, such as ancillary agreements, shall only be binding if they have been confirmed in writing by the Contractor.

13 Severability clause

Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.

The wholly or partially invalid provision shall be replaced by a provision whose economic success comes as close as possible to that of the invalid provision.